Refund and Returns Policy
Last Updated: December 23, 2024
At BubsyGlow, we want you to be completely satisfied with your purchase. If for any reason you’re not happy, our Refund and Returns Policy is designed to make the return process as simple as possible.
Eligibility for Returns
We accept returns on items that meet the following conditions:
- The item is in its original, unused condition, with all tags and packaging intact.
- The return is initiated within 30 days from the date of delivery.
- The item was purchased directly from our website (www.bubsyglow.site).
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized rings.
- Clearance or final sale items.
How to Return an Item
To return an item, please follow these steps:
- Contact Us: Send an email to info@bubsyglow.site with your order number and reason for return.
- Prepare the Package: Repack the item securely in its original packaging.
- Ship the Item: Ship the item to our return address:
1202 W Hawk Dr, Decatur, Texas, USA. Please note that customers are responsible for return shipping costs.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will process the refund to your original method of payment within 5-10 business days.
Exchanges
If you’d like to exchange an item for a different size or style, please contact us at info@bubsyglow.site. We will help facilitate the exchange, subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@bubsyglow.site with photos of the damage. We will provide a replacement or refund, depending on your preference.
Contact Us
For any questions about our Refund and Returns Policy, please reach out to us:
Email: info@bubsyglow.site
Phone: (913) 451-3248
Website: https://bubsyglow.site